Therefore this is a civil procedural law matter, out of scope of the Ombudsman competences. • Case Q-5127/16 Entity addressed: Institute of Registries and Notary, I.P. (IRN). Date: 2016.11.10 Subject: Citizen Card. Replacement. Delay The complaint was about the delay of over one month of the renewed Citizen Card. The applicable law however does not state any deadline to send over the renewed document unless the applicant request it as a matter of urgency and pay the appropriate fees. Notwithstanding the IRN has informed the Ombudsman that they make use of all their resources to meet the requests in the shortest time but at the holiday periods there could be a processing delay, which was the case of the present complaint. • 6.6. Rights, freedoms and guarantees; health, education and constitutionality valuations 6.6.1. Ombudsman’s decisions favourable to complainants a) Recommendations Recommendation No. 1/B/2016 Case Q-6433/12 Entity addressed: Parliament Date: 2016.02.17 Subject: Residents’ organisations. Legislative omission (Articles 263 to 265 of the Constitution) Status: The recommendation was brought to the attention of the relevant Parliamentary Committees and Parliamentary Groups. A definitive reply is still pending 152 |