fall outside the Ombudsman’s jurisdiction, when his intervention is premature due to
a lack of prior intervention by the hierarchically competent administrative authority or
with powers of internal control or supervision of the target entity. To these grounds we
may add the legislative initiative that follows its normal course or that has been or is being
subject to judicial review.
Although the opening of a complaint procedure is not initiated, the preliminary objection is always preceded by a summary analysis of the question - as in all other communications - and sometimes by a request for further processing addressed to the complainant
before taking any decision regarding the complaint. Also, it is always provided an elucidation - by telephone contact or written communication - to the complainant and, when the
situation so determines, proceed to the referral to the competent authority.
Graph V
Complaints considered non-admissible
2075
1602
1499
1430
1026
2012
2013
2014
2015
2016
As shown in the above graph, for communications classified as exposures, the growth
trend observed since 2014 is observed. In 2016, there was a 7% increase in 2015. The
treatment of these communications does not, as a rule, require an express reaction on
the part of the Ombudsman, but the substance of the matter has always been well taken
into account. However, if it is justified, the complainant is also elucidated, explaining the
scope of intervention of this State body.
Of the 1602 exposures received, 81 were anonymous, which corresponds to 70% of
the value observed in the previous year (116).
Table 1
Number of first complainants
Natural persons
Legal persons
Total complaints
6578
297
6875
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