4. International relations 91 4.1. Background 92 4.2. International activity 92 4.3. Portuguese Ombudsman as President of the Ibero-American Federation of Ombudsman 97 5. Resource management 102 5.1. Administrative and financial management 5.1.1. Financial resources 5.1.2. Investment costs 5.1.3. Human resources 102 102 102 102 5.2. Public relations 5.2.1. Attendance 5.2.2. Telephone assistance 103 104 104 5.3. Monthly accesses to the Ombudsman’s website 106 6. Ombudsman’s decisions in the promotion and protection of fundamental rights 6.1. Environmental, urban planning and cultural rights 107 108 6.1.1. O  mbudsman’s decisions favourable to complainants 108 a) Recommendations 108 b) Suggestions 110 c) Remarks 112 6.1.2. O  mbudsman’s decisions non favourable to complainants 115 6.2. Taxpayers’, consumers’ and economic operators’ rights 117 6.2.1. O  mbudsman’s decisions favourable to complainants 117 a) Suggestions 117 b) Remarks 120 6|