As part of the verifications undertaken, the CGLPL sent the following letters between 1 January and 30 November 2015: - 913 letters to the authorities concerned (as compared to 1018 in 2014); - 792 letters to persons having referred cases, informing them of the verifications conducted (867 in 2014); - 844 letters to authorities to which the cases were referred, informing them of actions taken in order to follow-up on the verifications (681 in 2014); - 634 letters to persons having referred cases, informing them of actions taken in order to follow-up on the verifications (512 in 2014); - 450 reminder letters (500 in 2014); - 267 letters to persons having referred cases, informing them of reminders issued (346 in 2013). The CGLPL thus sent 5,941 letters between January and November 2015 (as compared to 6,077 in 2014), i.e. an average of 540 letters per month (as compared to 506 in 2014). These figures reveal the constant effort taken throughout 2015 to reduce the response waiting times for referrals received by the Contrôleur général. In addition, the number of reminder letters sent to the authorities to which the cases were referred is stable, since during the first eleven months of 2014, this number was 444; it was 450 during the first eleven months of 2015. Finally, the distribution of types of letters sent is stable, even though there was a slight decrease by approximately 1% in the verifications made to the authorities concerned. There was also an increase of approximately 4% in information letters sent to the persons who referred cases to the Contrôleur général: 24.68% in 2014 and 28.40% in 2015. Time required for responses (to letters received between 1 January and 30 November 2015) As at 30 November 2015, the CGLPL had replied to 665 letters of referral addressed to the CGLPL during 2014 (i.e. 18.54% of its replies) and to 2,922 letters that arrived in 2015 (i.e. 81.46% of its replies). In 2014, the CGLPL had replied to 691 letters of referral addressed to the CGLPL during 2013 (i.e. 18.17% of its replies) and to 3,112 letters that arrived in 2014 (i.e. 81.83% of its replies). Length of response time Number in 2015 % 2015 Number in 2014 % 2014 0-30 days 1135 27.23% 1223 30.55% 30-60 days 691 16.57% 676 16.89% More than 60 days 1761 42.24% 1905 47.59% Response pending 448 10.75% - Cases not taken up 134 3.21% 199 4.97% Total 4169 100% 4003 100% 43.8% of letters in 2015 were replied to in less than 60 days. In 2014, this rate was 47.44%. The average response time in 2015 was 68 days (i.e. 2.2 months). In 2014, this response time was 69 days (i.e. 2.3 months). Reducing the time taken to reply to the persons who referred cases to the CGLPL remains a priority for the institution. The arrival of two new inspectors in charge of referrals during 2015 should help in accomplishing this goal for 2016. 88