1. Taking measures that the authorized employee for taking over requests/complaints is part of the education sector. 2. Taking measures for the provision of the institution with the register for documenting the cases of violence practice. 3. Taking measures for not including the institution’s doctor in the Disciplinary Commission with the right of voting. 4. Taking measures for providing frequent contacts of the lawyer with detainees and prisoners in regimen, so that their information is made possible on procedures of benefiting from reward leaves and special leaves, probation service, etc. 5. Taking measures for the provision of prisoners/detainees with the basic packages of personal hygiene and sanitary hygiene. 6. Taking measures for the repair of damaged accessories in the premises of toilets and showers. Lezhë IECD - Dated 11.06.2015 This was the periodic monitoring visit of the Ombudsman at Lezhë IECD for the year 2015. According to the official data of the GDP, the institution has a maximal capacity of 700 persons. At the time of inspection, in the premises of the institution, there were 760 persons, a number which obviously shows the overcrowding at the institution. In conformity with the monitoring procedure, the inspection team initially had a meeting with the directors of the institution, respectively the Head of Security and with the Director of the Juridical Office of the Institution, who affirmed that they were willing to in fulfilling the purpose of inspection. At the end of inspection, the experts met and shared the problems observed with the Director of the Institution. During the initial meeting, the inspection team originally requested information regarding the rights and treatment of prisoners and pre-trial detainees and the manner of treatment by the institution of the problems encountered in the previous inspection at this institution. In the preliminary conversation with representatives of the institution, the monitoring team revealed the problems encountered during the visit conducted at this institution on the date of 16.06.2014 and given on the relevant report No. K4/124-2 Prot. dated 17.07.2014. From the previous visit at this institution, there had been observed problems related to overcrowding, hygiene in general in the living premises and particularly in observation – seclusion rooms, provision with accessories for maintaining hygiene, use of observation-seclusion premises as pre-trial detention premises; establishment of a particular section for young people detained, aged 18-21 years old, etc7. Such deficiencies observed in the previous monitoring and the measures taken related to their reduction or improvement were also part of the preliminary discussion. 7 See the content of the Monitoring Report of the NPM’s group of experts on Lezha IECD, No. K4/ 124-2 Prot. dated 17 July 2014. 31