cooperation with specialist services and civil society. This could also strengthen cooperation between relevant stakeholders in ensuring the implementation of Victims' Rights in detention. • • Offer access to information on Victims’ Rights as soon as there is an indication that the detainee may have been the victim of a criminal offence. When a situation of victimisation is identified, information on Victims’ Rights should immediately be given in writing and orally by Detention Staff. • Ensure information is provided in plain language and in a language the detainee understands. Translation and interpretation services should be made available for all detainees who do not speak national languages. Special care should be taken in respect of vulnerable detainees, such as illiterate or mentally disabled detainees. The content of information should be drafted in partnership with plain language experts to ensure that it is accessible and easy to use. • 28 • Facilitate access to legal advice in Detention Centres. Put in place legal aid desks in Detention Centres to ensure access to legal advice and information to detainees. Create a (free) hotline for detainees to receive first line legal advice. • Train lawyers on Victims’ Rights. Criminal and immigration lawyers attending clients during detention should attend training on Victims’ Rights, and be given tools to help them identify situations of victimisation and inform detained victims of their rights. Understanding and knowledge of rights. Adopt clear guidelines addressed to competent authorities: • Provide information on Victims’ Rights upon admission to the Detention Centre. Information should be provided orally as well as in writing upon admission, and detainees should be allowed to keep a copy of the written information on their rights throughout their detention. Taking into account the prevalence of violence in detention, and the reluctance of detainees to report violent crime that they suffer, information on Victims’ Rights must be provided before situations of victimisation arise. • Bar associations / lawyers / legal aid boards Improve access and transparency by diversifying sources of information. Encourage Detention Administration to collaborate with outside services supporting victims of crime – including NGOs, legal clinics, monitoring bodies, Victim Support Services, detainee support services, etc. Awareness raising campaigns. Recognise detainees as a vulnerable group or group at risk of victimisation and implement awareness raising campaigns and education programmes on Victims’ Rights aimed at competent authorities including Detention Staff as well as Victim Support Services. Victim Support Services • Recognise detainees as an “at-risk” group and be more proactive in Detention Centres. Overcome the organic separation between Victim Support Services and other services, organisations and Detention Staff working with detainees. • Train personnel on the specificities of detained victims and have a specialised team or person (focal point) dedicated to them. • Coordinate with bar associations and civil society to organise an information desk on Victims’ Rights. • Offer information pamphlets/posters on Victims’ Rights within Detention Centres. • Create a (free) hotline for detainees who suffer violence during detention. Law Enforcement and Judicial Authorities • When receiving complaints from persons in detention, ensure that the information on Victims’ Rights is offered. Monitoring bodies including NPMs • Include a protocol during monitoring of Detention Centres, so that when receiving complaints from persons in detention about violence, NPMs and other monitoring bodies ensure that information on Victims’ Rights and access to Victim Support Services has duly been provided. • Include information on the implementation of Victims’ Rights in Detention Centres in reports following inspection visits.