National Preventive Mechanism resources, noise pollution from incomplete construction work, etc. The high demand and lack of places for unaccompanied minor refugees meant that they moved into some facilities before the necessary remodelling work was completed. After the visit by the commission in one facility in Vienna, the work was accomplished quickly and the hygiene deficits rectified. In one house in Lower Austria, the damage caused by dampness was remedied and a housekeeper was engaged who cleans the rooms together with the 50 adolescents. In other cases, the criticism by the NPM resulted in the speedy rectification of deficits as well. In a facility in Vienna, the wing for unaccompanied minor refugees was connected to the adult wing. The NPM succeeded in having the areas separated, so that the residents of the adult area can only visit relatives or friends in the area for minors after registering. It was also achieved that uncontrolled access to the house through emergency exits is no longer possible and the risk of theft thus reduced. On recommendation of the NPM, a shared accommodation for severely traumatised adolescents in Vienna received a combination service with two medical specialists for child and adolescent psychiatry. Problems in connection with doctors’ appointments could be successfully tackled. A doctor refused to treat a refugee because he still did not have an e-card. Now, the care givers call the surgery during opening hours to give notice of the visit if the patient does not have an e-card yet. All asylum seekers in Vienna now receive an e-card within two weeks. Due to complaints because of very poor hygienic conditions in the kitchen and sanitary installations in a facility in Styria, a supervisory inspection was conducted by the Land and reported thereafter that deficits addressed by the commission were rectified. The next visit by the commission indicated that the issue of medication was inadequate again and the sanitary areas were still in a desolate condition. Some of the showers did not work properly, there were faulty cisterns, and toilet seats were missing. The hallway on the ground floor was video-monitored. The NPM was assured that, in future, there would be weekly maintenance of the sanitary installations, medication would be locked away and health documentation would be put in place. The video surveillance was stopped immediately and a compensation system introduced on recommendation of the NPM. XX The NPM demands the exclusive housing of unaccompanied minor refugees in residential groups. XX Special care places for multiply and severely traumatised minor refugees must be created. XX Care of refugees of legal age in training must be intensified. XX The NPM demands an Austria-wide master plan for the extensive provision of offers for language learning, in particular for minor refugees. 151