support, protect and promote the rights of victims. The scope of the programme enables it to identify and provide services to victims
of violent crime, basically sexual violence, torture, domestic violence and kidnapping, at both federal and local levels, and where it
lacks the power to act, it provides information and refers applicants to the most appropriate bodies to help them solve the problem.
183.The objectives of the National Human Rights Commission include the protection, observance, promotion and dissemination of
human rights as enshrined in Mexican law. In this context, the fundamental objective of PROVÍCTIMA is to make every effort to
protect and safeguard the fundamental rights of crime victims in Mexico.
184.To achieve this objective the National Human Rights Commission carries out the following action under the above programme:
Providing care for victims;
Carrying out promotion and training activities and publicizing the fundamental rights of crime victims.
185.Among other things, the programme offers the following services to the public:
Psychological support.In this area, PROVÍCTIMAprovides psychological first aid to victims who apply to or come into contact with
us ata time of crisis or when suffering from some kind of post-traumatic stress disorder, offering psychotherapy support to cope with
the emotional effects of victimization, in order to protect, adapt and maintain their mental health and restore function impaired or lost
as a result of crime.
Legal assistance.Crime victims are informed of their rights under Mexican law, in terms of enforcement and administration of justice,
and of the steps, procedures, resources and authorities to enforce them, how to exercise them and their legal scope.
Support. This involves accompanying one or more other people and sharing their feelings and emotions. This service to victims is
provided in two main ways: 1. management of support and services for crime victims and/or their relatives from public and private
institutions, and 2. in serious crimes covered by the programme, legal support before the authorities during legal proceedings or
psychological support until the crisis stabilizes and referral of the victim and/or relatives for therapeutic care.
Make all persons deprived of their liberty aware of their rights and of the opportunity to seek the
assistance of interpreters of indigenous or foreign languages when necessary (para. 123)
Compliance measures
186.In the Federal District, the Executive Department of Prevention and Social Rehabilitation signed a cooperation agreement with
the Department of Equity for Indigenous Peoples and Ethnic Communities of the Ministry of Rural Development and Equity of
Communities, with the aim of coordinating efforts to promote educational and cultural activities, job training, implementation of
production projects that foster the social integration and earning of legal resources for indigenous communities, and provide the
necessary translators for the whole indigenous population as required in judicial proceedings.
187.Furthermore, as a prevention measure and to promote the rights of indigenous peoples, booklets on human rights, including their
right to be assisted by an interpreter if necessary, were produced and distributed in agencies of the Prosecution Service.
188.We would also highlight some important decisions of the Attorney-General for the Federal District on handling specific
population groups involved in criminal proceedings:
Decision A/016/2008, mandating the office for the supervision and coordination of preliminary investigations for Zona Poniente to
coordinate specialized care agencies. The supervision of the following specialized agencies thereby falls under its jurisdiction and
responsibility:
Agency of the Prosecution Service specializing in handling tourists;
Agency of the Prosecution Service specializing in handling indigenous persons;
Agency of the Prosecution Service specializing in handling users of Mexico City International Airport;
Agency of the Prosecution Service specializing in handling users of the metro public transport system;
Other agencies as determined by decisions issued by the Attorney-General for the Federal District.
189.The decision requires the investigative agencies for specialized care of the Prosecution Service to receive any complaint or
allegation that is filed on grounds that might constitute offences under the Criminal Code for the Federal District, and to perform the
required initial steps, immediately notifying their superiors, and then forthwith arrangethe preliminary investigation to be conducted and
assessed by the relevant prosecution service.
190.It also requires both central and devolved prosecution services to report weekly to the office for the supervision and
coordination of preliminary investigations for Zona Poniente on the preliminary investigations undertaken that relate to the field,
regardless of referral, thereby supervising the activities of all the agencies:
Decision A/010/2003 laying down guidelines for the actions of public prosecutors who are conducting a preliminary investigation, in
which a person is being detained or is involved who belongs to an indigenous people or community.
When conducting preliminary investigations involving anyone belonging to an indigenous people or community or unable adequately to
speak or understand the Spanish language or, at the request of that indigenous person, public prosecutors assigned to the central
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