confidence-building, problem-solving (the SARA model 27), conflict resolution, and mediation and communication skills. On 27-31 March, the PDD facilitated the participation of two police officers at a five-day training course on “Human Rights in Counter-Terrorism and Border Security”, organized by ODIHR and the OSCE BMSC in Dushanbe. On 3-7 April, two police officers attended a five-day training course on “United Nations Security Council Resolution (UNSCR) 1540”, organized by ODIHR and the OSCE BMSC in Dushanbe. On 8-10 October, 20 border police officers received “Mid-Level Management Training” from an international expert invited to the Host country by the PDD. The training course aimed to enhance the participants’ knowledge and skills and facilitate their professional development by presenting management techniques including the implications of different policing approaches, the impact of public trust on performance management, problem-solving in community-based policing and the difficulties in setting crime and public order priorities in a multi-cultural society. At the central level, Mission representatives regularly attended Regional Cross-Border coordination meetings between the Border Police officials from the Host country and the Border Police officials from Kosovo 28. Participants also included members of the EULEX and the international Kosovo Force (KFOR). These meetings served as a forum for discussing a variety of relevant practical and security issues; issues related to transnational threats; best practices in border security; cross-border co-operation and joint operations; as well as assessing the current security situation. The “9th Regional Ministerial Review Conference on Border Security”, organized by DCAF, and supported by the PDD, was held on 15-16 March in Skopje. It was attended by Ministers of Internal Affairs and/or Border Police Chiefs from Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Moldova, Montenegro, Romania, Serbia and the Host country. The conference provided a forum in which the regional approach to fighting cross-border organized crime and illegal migration was discussed. Additionally, a MoU for strengthened and systematic co-operation between national border police services was signed by the Ministers of Internal Affairs. Co-operation with other Missions and Partner Organizations The PDD co-operated with a broad spectrum of external partners in 2012 in order to fulfil its role and mandate. These included embassies, international organizations, and police forces and experts from other countries. The PDD’s main partner in the Host country was the MoIA. The PDD also worked jointly with the Mission’s different departments on a number of issues, as well as with different relevant thematic units and Institutions within the OSCE. The international community in the Host country also remained an important partner for cooperation. This included DCAF, the EU, the US ICITAP, and the Embassies of France, Hungary, Italy, and Turkey in Skopje. The PDD also co-operated with various NGOs throughout the year, particularly in terms of implementing community policing activities. 27 28 102 Scanning, Analysis, Response, Assessment (SARA) is a problem-solving model frequently used by law enforcement agencies. All references to Kosovo institutions/leaders refer to the Provisional Institutions of Self Government.