CONTENTS The Ombudsman institution in 2017 Jørgen Steen Sørensen, Parliamentary Ombudsman 6 New Taxation Division goes after systemic errors 12 Giving erroneous guidance to citizens has consequences 22 Residential facilities in the social psychiatric sector must be safe – also for residents 30 Facts and figures about our monitoring activities 36 Louise Vadheim Guldberg, Director General, and Lise Puggaard, Senior Consultant Jørgen Steen Sørensen, Parliamentary Ombudsman Erik Dorph Sørensen, Deputy Head of Department, and Katrine Rosenkrantz de Lasson, Legal Case Officer OVERVIEW OF THE YEAR Summaries of selected statements 81 News published in 2017 121 The year in figures 133 Statement of revenue and expenditure – 2017 147 Organisation 153