53 File no. 239/2019 The complainant notified the Alba-Iulia Territorial Office, complaining of the delay in resolving her request for rectification, submitted to the Office of Cadaster and Real Estate Advertising in April 2018. Information was requested from the Office of Cadaster and Publicity Real Estate Alba in relation to those reported by the complainant. As a result of the action taken, the notified authority informed us that the request for rectification was favorably resolved and sent to the provider with a view to integrating the solution and updating the cadastral technical documents. File no. 219/2019 The complainant has notified the Alba-Iulia Territorial Office, claiming that the right to visit without separation device, was denied to him by the management of Aiud Penitentiary, without taking into account that the hearing problems he has do not allow a proper relationship through the others means of communication from the penitentiary. Information was requested from Aiud Penitentiary, which informed us that the complainant will be granted 1 visit without separation device every month, from the number of visits which he is entitled to according to the legal provisions. System problems: As a result of activities carried out during 2019 (visits, investigations), among the most common findings were those related to the lack of qualified personnel in the field of social work, at the level of the mayor’s offices of small or cities or communes, with the consequence of providing inadequate and inefficient social services to citizens, materialized in: the lack of prevention measures for children in a social risk situation; superficiality of the evaluation of the psychological situation of the minors, by the social services of the mayor’s offices, with the elaboration of documents with gaps, without a complete and competent evaluation of the situation of the minor. ● Bacău Territorial Office: solved a number of 173 complaints, granted 540 hearings, answered 260 telephone calls through the dispatch service, carried out 9 awareness raising / collaboration activities with other authorities, was notified ex officio in 23 cases, conducted 20 investigations and made 4 recommendations. Recommendations implemented successfully: File no. 180/2019 The TV station CNS TV Roman, reported the incident in which, on July 4, 2019, a man from the village of David, the commune of Văleni, Neamț county set himself on fire in front of his three minor children. The Bacău Territorial Office has been notified ex officio and has taken actions both in the Neamț County Police Inspectorate and in the D.G.A.S.P.C. Neamț county. The Neamț County Police Inspectorate reported that as a result of the checks carried out, there were no elements to confirm the improper fulfillment of the duties of the police personnel who answered the call received through the Unique National Emergency Call System 112 in the evening of July 4, 2019, from the commune of Văleni, Neamț county. In the opinion of this authority, the situation found on the ground was not covered by the provisions of Art. 89 paragraph (3) and Art. 96 paragraph (1) of Law no. 272/2004 on the protection and promotion of the rights of the child. The People's Advocate issued Recommendation no. 86/2019, requesting the chief of Neamt County Police Inspectorate to take appropriate measures for the police personnel to know and apply the provisions of Art. 89 paragraph (3) and Art. 96 paragraph (1) of the aforementioned normative act. At the same time, the Executive Director of the D.G.A.S.P.C. Neamț, was requested to arrange measures for the monitoring of the consensual union family, together with the social assistance service within the local authority and to examine the PEOPLE’S ADVOCATE ANNUAL REPORT 2019