57 no. 268/2010 regarding the examination procedure for obtaining the driving license, so that in the future, similar cases of possible discrimination can be avoided. Among the authorities that did not provide the necessary support to the People's Advocate Institution, in the exercise of its duties, we highlight the following: Belin Town Hall, Covasna County, Feldioara Town Hall, Brașov County, Budila Town Hall, Brasov County. Among the authorities that were open to collaboration, we mention: the City Hall of Brasov, the City Hall of Zărnești, Brașov County, the Institution of the Prefect of Brasov County, the Institution of the Prefect of Covasna County, the Police Inspectorate of Brasov County. Proposals for legislative amendments: Following an investigation carried out at Râșnov City Hall, Brașov County, from the discussions with the representatives of the local public authority and with the representatives of family doctors, it was found that the centers of permanence do not have the legal possibility to choose between the purchase of a semi-automatic or automatic external defibrillator, depending on the medical equipment that the respective center already has, as the provisions of the methodological norms require the purchase of a semi-automatic defibrillator. - it is necessary to complete the 2011 Methodological Norms regarding the continuity of the primary health care through the centers of permanence, approved by the Common Order of the Minister of Health and the Minister of Administration and Interior no. 697/2011, Annex no. 3, the section "Apparatus / Equipment for resuscitation - breathing", by mentioning at letter. e) "semi-automatic or automatic defibrillator". ● Cluj-Napoca Territorial Office: solved a number of 281 complaints, granted 471 hearings, answered 430 telephone calls through the dispatch service, carried out 89 awareness raising / collaboration with other authorities, was notified ex officio in 168 cases, carried out 23 investigations and made 16 recommendations. Recommendations implemented successfully: File no. 225/2019 The Cluj-Napoca Territorial Office was notified of the refusal of the General Directorate for Social Assistance and Child Protection Cluj to establish the special protection measure for a minor and discharge him from the Cluj-Napoca Children's Emergency Hospital. Following the petition, an investigation was carried out at the Day and Night Shelter for Homeless Children "Arlechino", as well as at the headquarters of the D.G.A.S.P.C. Cluj. In view of the data obtained from the investigation, the People's Advocate issued Recommendation no. 97/2019, to the director of the General Directorate for Social Assistance and Child Protection Cluj, containing the following: - the establishment of the special protection measure - the emergency placement for the minor in a residential center, in compliance with the provisions of Order no. 25/2019, as well as the recommendations of the specialized doctor (pediatric psychiatry); - the discharge of the minor admitted to the Pediatric Psychiatry Section of the Emergency Clinical Hospital for Children Cluj-Napoca; - carrying out the necessary steps to ensure the psychological assessment and counseling services for the minors in the "Arlechino" Shelter; - conducting psychological assessments for the minors in "Arlechino" Shelter and establishing special protection measures, as appropriate. - ensuring specialized personnel needed, respectively a social worker, considering that, the social worker is on extended childcare leave. PEOPLE’S ADVOCATE ANNUAL REPORT 2019