65 During the discussions, it was specified that there is concern for the observance of the rights of persons with disabilities and that, for the pedestrian access ramp in front of the town hall, the situation will be remedied as soon as possible, and the Galaţi Territorial Office will be notified. On 30.10.2019, we were sent a copy of the minutes of the reception regarding the repair work of the ramps for persons with disabilities (in front of the pedestrian crossing). File no. 220/2019 The petitioner informed us that he owns a property in a village in the county of Galaţi. In May 2019, he found that workers from the town hall cut branches from trees on his property, branches that fell on the roof of an annex of the house, damaging its interior too. The petitioner asked the Town Hall, both verbally and in writing, to repair the respective annex, a complaint to which he received no response until the notification of our institution. In order to clarify the aforementioned aspects, we addressed the Town Hall of Vânători commune, Galați county. The authority communicated that from the checks carried out, it was found no fault on the part of the team of workers on the ground and that they consider that there is no causal link between cutting the branches of the trees and the damage of the annex owned by the petitioner. After analyzing the letter received (which didn’t have attached any response to the petitioner), the answer and the proof that it was communicated to the petitioner were requested by telephone numerous times. After the failure of the authority's to respond to these requests, an investigation was ordered. During the investigation, it was found that, at the level of the town hall, there were deficiencies regarding the knowledge of the specific procedure for solving the petitions and the compliance with it by the personnel with specific duties within the institution. The public authority prepared and sent a reply to the petitioner, but, regarding the ignorance and non-observance of the procedure of the document flow by the officials of the specialized apparatus of the town hall, was issued Recommendation no. 162/2019. ● Iași Territorial Office: solved a number of 294 petitions, granted 450 hearings, answered 302 telephone calls through the dispatch service, carried out 52 awareness raising activities / collaboration with other authorities, proceeded ex officio in 83 cases, conducted 28 investigations and made 7 recommendations. Recommendations implemented successfully: Recommendation no. 7/2019 was issued by the People's Advocate following the findings from the letters received from the medical authorities involved in resolving the issues notified by the media regarding the case of an obese pregnant woman who waited seven hours for a medical unit to see her. The recommendation was aimed at: - examining the findings specified in the recommendation, in order to respect the medical protocols of inter-clinical transfer, as it results from the application of the provisions of the Order of the Minister of Health no. 1091/2006 regarding the approval of the protocols for inter-clinical transfer of the critical patient; - undertaking the necessary steps to purchase an operating table which can support patients with morbid obesity. In this context, the Municipal Emergency Hospital "Elena Beldiman" Bârlad, Vaslui County informed us that it has concluded a collaboration agreement with the Clinical Hospital PEOPLE’S ADVOCATE ANNUAL REPORT 2019