118 ANNUAL REPORT 2015 PROCESSING TIMES Types of cases and outcomes Average processing time1 Targets and results2 Concluded within 6 months Complaint cases and cases opened by the Ombudsman on his own initiative Target: 70% Actual: 87% Investigations 3.7 months Concluded within 12 months Target: 90% Actual: 95% Investigated access to public files cases concluded within 20 working days from maturity date Target: 45% – of which access to public files cases3 21 working days (from maturity date) Actual: 49% Investigated access to public files cases concluded within 40 working days from maturity date Target: 90% Actual: 91% Concluded within 3 months Target: 90% Other forms of processing and assistance to citizens and rejections for formal reasons Actual: 92% 32 days Concluded within 6 months Target: 98% Actual: 99% Monitoring cases4 3.8 months (from date of monitoring visit) Concluded within 6 months from date of monitoring visit Target: 80% Actual: 89% 1) Processing times are stated in calendar days, except for access to public files cases, where processing times are stated in working days – as in the Access to Public Administration Files Act. The ‘maturity date’ for a case is the date on which it was ready for final processing after the Ombudsman had received the necessary information and statements from the citizen and the authorities. 2) The Ombudsman introduced these targets for processing times as from 1 October 2015. However, the results cover cases concluded during the whole of 2015.