7 Jørgen Steen Sørensen Parliamentary Ombudsman A blind woman in a wheelchair had her personal assistance service taken away by the municipality. This meant that she suddenly had far less help available to her. And for instance, it became difficult for her to get out of her home and visit her family. A local newspaper on the island of Funen ran her story. We took up the case, and it turned out that something was amiss. The municipality had taken away her assistance on a wrongful basis. She got it back. In a year such as 2015, with, among others, the Eritrea case and the refugee advertisement in Lebanese newspapers, there is good reason to mention the blind woman from Funen. Because her case says something about the Ombudsman institution’s typical cases. The typical case does not draw big headlines. It is not about government ministers and high politics. It is about quite ordinary people who have trouble with the authorities. Those constitute the majority of our cases. And that is how it is supposed to be. We have had more cases than ever before in 2015. In order to give you an insight into their diversity, we have again this year sprinkled brief case summaries throughout this Annual Report. For instance, you can read about an Indian newspaper trying to collect a debt from a citizen in Denmark. We could not help the newspaper with that. But you can also read about a girl who wrote that she did not want to live with her parents and wanted help to move away from home. One of the case officers at the Children’s Division phoned the girl and advised her on what she could do. She was also offered help to contact the municipality.