l work not possible Child and youth welfare facilities X The staffing shall meet the specific requirements of the group. X Working time models with 32-hour or 48-hour shifts shall be revised. X Two persons per shift should be the universal standard. 2.3.8 Positive observations After a monitoring visit to a socio-therapeutic shared accommodation in Burgenland, Commission 6 came to the conclusion that the entire facility earned the distinction “best practice”. The underlying care concept, sex education concept as well as the violence prevention concept could also be used as a model for other similar facilities. Even though the children came from their families with severe traumatisation to the shared accommodation, they made extremely good progress thanks to the exemplary care. Best practice for the entire family One of the key strengths of this shared accommodation is the high staffing ratio and above average level of qualification of all the employees and the management. There are at least three, mostly four social pedagogues working in the shared accommodation at all times. There is no staff turnover. What is to be emphasised in particular is that after the child and youth welfare services have stopped bearing the cost of care, the facility offers young adults who do not have the option of returning to their family the opportunity to live in a building belonging to the association and to receive the basic care provided by the shared accommodation beyond the age of 21. Commission 6 also had a very positive overall impression of another sociopedagogical shared accommodation in Burgenland. What was emphasised here too was that the facility maintains contact with adolescents who were previously cared for there after their time had elapsed, and the adolescents who have left the shared accommodation continue to receive support through donations, which gives them access to higher education and training. The contact to the care leavers also has a positive effect on the adolescents who are currently in care. Support for formerly cared for adolescents Commission 6 considered individual de-escalation concepts for each of the cared for minors a very good method for preventing situations from becoming out of control. These concepts explain in detail what can help to de-escalate the situation when there is an impulsive outburst. The measures are developed together with the children taking their personal perception into consideration. The signs of an impulsive outburst are displayed in a traffic light system. There is also an emergency box containing objects that are selected by the children themselves and can help in de-escalating the situation. The de-escalation plans are evaluated and updated on a regular basis. Individual de-escalation concepts 82

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