110 | Case No. 19/01141 CASES ‘The planning of the light railway in Aarhus at approximately 4 billion Danish kroner has taken place without incorporating full accessibility for people with disabilities. We find that it is inconsistent with the UN Convention on the Rights of Persons with Disabilities.’ This is what members of a municipality’s disability council wrote in a complaint to the Ombudsman. They were dissatisfied because some of the older local railway stations, which the new light railway used as stops, were not accessible for wheelchair users. The most glaring example of this was a station with a 20 cm gap between train and platform. The Ombudsman reviewed the Danish and international legislation in the field. The rules did not give grounds for the requirement that all stops at the former local railways must be fully accessible for people with disabilities from the time the light railway started using them. For that matter, work was in progress on finding solutions which could improve accessibility at the older local railway stations for people with disabilities. Besides, people with disabilities could be transported between stations by the use of radio taxis and demand-responsive transport. The Ombudsman considers complaints about public buildings and constructions and monitors whether they comply with the requirements for disability accessibility. The monitoring team is assisted by two consultants with disabilities. From 2019, the Ombudsman focuses on disability accessibility in health centres. Case No. 19/03280 In relation to a complaint case, the Ombudsman found out that a mailbox at the Administration and Services Agency of the Danish Ministry of Taxation could not receive secure mails even though citizens who wanted to complain about other matters than decisions by the tax authorities had to use the mailbox or send their complaints in the post. After having been made aware of this problem, the Agency wrote to the Ombudsman that it was going to make sure that in future it would be possible to receive secure mails in the mailbox. After this, the Ombudsman closed the case. In 2019, the Ombudsman concluded 3,771 cases after having helped citizens further along with their case without initiating an investigation as such – for example by forwarding the case to the relevant authority.