2013 i ombudsmandsinstitutionen the year in figures What did our cases concern in 2013? Cases with criticism, formal or informal recommendations, etc. 10.5% 28.2% 10.5% 0.8% Substantively investigated cases Total cases 124 4.7% 0.7% 8.4% 66.0% 4.2% 50.0% Total cases 812 16.0% All cases 12.5% 17.3% 45.0% Total cases 5,236 Decisions General issues1 Actual administrative activity 15.1% Case processing 2.5% 7.6% Case processing time Miscellaneous 1) Monitoring cases are typically classified under ‘General issues’. 105