2013 i ombudsmandsinstitutionen the year in figures 1) The Ombudsman is not permitted to enter a case until all administrative complaint/appeal options have been exhausted (section 14 of the Ombudsman Act). In cases where there are still complaint/appeal options available in the administrative system, the Ombudsman will either forward the case to the relevant authority or authorities or ask the complainant to use his or her complaint/appeal options. The Ombudsman also forwards cases to authorities for other reasons, for instance in order that an authority may consider the specific content of a citizen’s complaint to the Ombudsman or give a citizen more detailed grounds for a decision. In 1,185 (63.7 per cent) of cases which were rejected temporarily, the Ombudsman forwarded the complaint (for various reasons) to the relevant authorities. In the cases rejected temporarily by the Ombudsman, the vast majority of complainants had the option to return to the Ombudsman if they remained dissatisfied with the authorities’ decision and/or processing of their case. 115