44 ANNUAL REPORT 2013 Before the opening of the Children’s Division, we had a natural expectation that complaints pertaining to children and young people would primarily be lodged by adults. Therefore, we are pleased that 62 children and young people have found their own way to the Children’s Division in its first 14 months – especially when looking at the content of the complaints. This is to say that as in the two cases mentioned above, the complaints from children and young people generally encompass substantively important issues. This goes for the children themselves but, as illustrated by the examples, the issues also go beyond the individual case. Typical complaint themes An absolutely essential question for a child or young person is ‘Where am I going to live?’ Most of our enquiries from children and young people have revolved around this question. Typically, these children and young people have been placed in care but are not happy with the facility where they have been placed and therefore want to be moved to another facility. Or the authorities have decided to move a child or young person from an institution or a foster family against his or her wishes. For instance, we have had an enquiry from a 16-year-old girl who lived in an accommodation facility but wished to move to another facility, for instance a hostel for young people. She needed to meet with her caseworker and she preferred bringing her parents and her primary welfare worker to the meeting. The girl explained that she had sent a number of e-mails to her caseworker but had not received a reply. We have also received a complaint from one girl who had been living for three and a half years in an accommodation facility where she liked living. However, the municipality had decided that, after turning 18, she had to move to a shared living facility in another town. She did not want to do that. She did not feel ready to move into a place of her own, even though she was offered support. In the shared living facility, there would be many people she did not know, and she would be far away from her school and the people with whom she felt safe. Another issue which we have come across several times is a child or young person wanting more time with his or her parents while being placed in a facility.