2.1 Analysis of Cases sent to the CGLPL in 2014 2.1.1 Letters Received Overall volume of the number of letters sent to the CGLPL per year After levelling out in 2013, the number of letters sent to the CGLPL by natural or legal persons increased by almost 2% in 2014, reaching a level higher than in 2012. Out of the letters of referral as a whole received between 1st January and 30 November 2014, an average of 2 letters (2.1) concerned the same person’s situation. th 4500 4077 4068 4149 3788 4000 3500 3276 3000 2500 2000 1500 1272 1000 500 192 0 2008 (4 months) 2009 2010 2011 2012 2013 2014 (estimate) Percentage increases 47 - 2009 / 2008: 231% (or x 3.3) - 2012 / 2011: 7.6% (or x 1.08) - 2010 / 2009: 158% (or x 2.6) - 2013 / 2012: -0.22% (or x 0.998) - 2011 / 2010: 16% (or x 1.2) - 2014 / 2013: 1.99% (or x 1.02)