- transfer, access to healthcare, activities (2012); - transfer, prisoner/staff relations, access to healthcare (2013). 2.2 Actions taken in Response to Cases Referred 2.2.1 Overall Data Type of Letters Sent Type of action taken Total (2014) (Jan.-Nov.) Percentage 2014 Percentage 2013 Referral of case to the authority by letter 993 33% 29.4% Number of on-site verification reports sent 3 0.1% Not specified 996 33% 29% 878 29.2% 29.9% 718 23.9% 28.4% 276 9.2% 8.1% 137 4.6% 4.2% Subtotal 2009 67% 71% TOTAL 3005 100% 100% Verifications (article 6-1 Act 30th October 2007) 43 Subtotal Request for further information Provision of information Responses given to letters not having Other (taken into account for visit, given rise to the immediate opening passed on for reasons of competence, of an inquiry etc.) Lack of competence The cases referred were principally followed-up in the following ways: - establishment of inter partes exchange with the authority concerned and gathering together of documents, within the framework of the provisions of article 6-1 of the Act of 30th October 2007 (resulting from the Act of 26th May 2014), enabling the CGLPL to gain the greatest possible objectiveness in its view of situations referred to it (33%); - requests for further information from the person having referred the case to the CGLPL (29.2%); - provision of information concerning the situation described – information concerning applicable legal and statutory provisions, information on formalities to be conducted, direction to an institution, lawyer – (23.9%); - declaration of lack of competence (4.6%, to which may be added transfers for reasons of competence to independent government agencies with specific regulatory powers with which the CGLPL’s relations are established by agreement). Within the framework of verifications undertaken, the CGLPL sent the following letters between 1st January and 30th November 2014: - 43 993 letters to the authorities concerned (as compared with 835 in 2013), Corresponds to the inquiries mentioned in previous Annual Reports. 59