2014 AT THE OMBUDSMAN THE YEAR INSTITUTION IN FIGURES What did our cases concern in 2014? Cases with criticism, formal or informal recommendations, etc. 9.1% 4.2% 25.3% Substantively investigated cases Total cases 166 4.1% 4.1% 2.7% 61.9% 61.4% Total cases 562 27.2% All concluded cases 13.9% 45.1% 16.9% Total cases 4,994 Decisions General issues1 Actual administrative activity Case processing Case processing time 13.8% Miscellaneous 1.7% 8.6% 1) In monitoring cases, the main topic is normally ‘General issues’. 101