In addition, the Mission organized a three-day study visit to Croatia for community policing managers. The objective of the visit was to compare the implementation of the community policing strategies in both countries in order to identify best practices and lessons learned. The main three key findings from the visit were that: the Montenegrin strategy for implementation of community police should mirror the Croatian strategy for implantation; the training which had been already given by the OSCE Police School in Danilovgrad was consistent with the Croatian model and had the same apparent genesis; and the OSCE should continue training of community policing officers and their Supervisors with more emphasis on transition in 2012. On 3-5 October, the Mission and two Montenegrin community policing managers participated at the “6th Regional Community Policing Forum” hosted by the Albanian State Police in Tirana and organized by SEPCA, the Swiss Agency for Development and the OSCE Presence in Albania. The conference focused on two main topics: Prevention of Youth Delinquency and Crimes; and Domestic Violence. The forum assessed the current status of youth delinquency and domestic violence in the region and recommended relevant preventive measures. On 18-19 October, the Mission and one Montenegrin community policing manager participated at the regional “Community Policing Conference” organized by the OSCE Mission in Kosovo (see also 4.2). On 6 December, the Mission facilitated a one-day conference on “Lessons Learned in the Implementation of Community Policing for the Border Police in Montenegro”. The aim of the event was to bring together identified Community Police Contact Officers and Community Policing Commissioners in order to discuss, evaluate and exchange experiences gained during the project implementation. Reported best practices were going to be used as guidance for future reference. Upgrade of the On-call System Between 18 April and 31 May, the Mission’s Police Training Centre conducted five one-day “Presentation Skills Training Courses” for 99 municipal workers from all 21 municipalities in Montenegro. The training focused on developing effective presentations, characteristics of an effective visual aid, power point presentations, and personal characteristics of a good presenter. On 13-17 June, the Mission, in co-operation with the Police Directorate and the Police Academy, organized four one-day training events on “On-Call Centre Operations”. 80 shift leaders, together with duty officers, finished the course provided by Slovenian experts. The training focused on communication skills and new trends in On-Call Centre Operations due to planned changes in the structure of the Dispatch Service of the Police Directorate. On 4-6 October, the Mission, in co-operation with the Police Directorate and the Police Academy, organized three additional one-day training courses on “On-Call Centre Operations”. 81 shift leaders together with duty officers finished the course delivered by Slovenian experts. Criminal Analysis/Criminal Investigations On 12-14 December, the Mission, in co-operation with the Montenegrin Police Directorate, organized a three-day training course for ten Controllers from the Police HQ and branch offices on enhancing the capacity of Controllers in accordance with international best practises in the area of Informants Handling. The objective of the training was to support the 54