Visits in 2019 75 Oslo Prison New procedures ensuring inmates excluded from the company of others are supervised once an hour have also been implemented. A new registration system for all activity has been introduced after the visit in order to obtain a better overview of the situation. In dialogue with the prison administration, the Parliamentary Ombudsman has emphasised that it is not only the scope, but also the quality of human contact, that is vital to ensuring the Mandela rules are not violated. After the visit, the prison administration explained the changes in procedures for keeping administrative decisions and records that to a greater extent ensure the inmates’ legal safe­ guards and enable internal and external control of the use of restraint measures at the prison. The healthcare department changed several of its procedures to ensure better access to health­ care services for inmates, such as creating new procedures that ensure daily updates given about the inmates’ healthcare requests; notification of inmates excluded from company; and registration of cancelled escorted visits as non-conformities. Furthermore, new procedures have also been introduced that to a greater extent ensure ­confidentiality between the inmates and the health­ care service. The healthcare department stated that requests for healthcare assistance are now submitted in envelopes, which are only read by the healthcare department. After the visit, the healthcare department personnel also familiarised themselves with the guidelines in the Istanbul Protocol. The department stated that it has, as a continuation of this, increased the focus on mapping physical injuries and psychological damage that have been sustained in prison or in contact with the police. Due to the current resource situation, the health­ care department stated that it cannot increase its efforts to work in a preventive manner and attend to inmates in vulnerable situations who do not seek medical help. However, the department will test a procedure where inmates, who do not contact the healthcare department within a given time frame, will be called in for a follow-up conversation.