BAUMETTES, MARSEILLE (URGENT RECOMMENDATIONS) as defined by the prison regulatory norms). And if the ‘customer’ is really insolvent, the threats are carried out on his family outside the prison. It is not surprising that, in these circumstances, people dare not leave their cells, even for a shower, for exercise or to get medical treatment. Nor is it surprising that requests to transfer to another wing abound (to escape the more insistent creditors) and become urgent (fires in the cells, ‘cuts’). Overcrowding is frequently the reason for refusing such requests and the disparity between the physical conditions from one cell to another means that, if a request is granted, living conditions can vary quite significantly, as mentioned above. The physical environment, the lack of activities, violence - they are all linked. 13/ Staff manage the situation as best they can with the personnel and equipment available. Most of the warders (but not all, which itself creates some underlying tensions) adopt a ‘local’ method based on dialogue and a familiarity with the prisoners, which certainly helps to overcome numerous difficulties at the cost of a certain indulgence vis-à-vis the rules, notably concerning relations between prisoners, but also in the functioning of the internal ‘market’. Thus, everyone the inspectors met complained about the disorganisation concerning the ‘prison shops’ (external purchasing). Managing the accounting and physical checking of deliveries for 1'800 people is problematic. There is a lack of staff to ensure distribution, during which pilfering takes place on a significant scale. In addition, plenty of personal effects circulate secretly within the prison. According to the State Prosecutor’s Office, more than 1'200 mobile telephones were found in 2011. 14/ For prisoners, but also for prison staff, such a situation produces conditions that are doubtless inhuman and certainly degrading. Given that these conditions persist, despite repeated warnings over the past twenty years, urgent solutions are required. The Government has committed to rebuilding the women’s wing (the least dilapidated) and create a new men’s remand prison on part of the site from 2013 onwards (the “Baumettes  2” project already mentioned). But this project will leave untouched the current men’s remand prison, i.e. the oldest and most dilapidated buildings: the commitment to rebuild this or to renovate the buildings in their entirety (the so-called “Baumettes 3” project) must be made without delay. 15/ While waiting for this to become reality some ten years from now, it is essential to, 147