MANAGEMENT Results-Based Management PLANNING The programmatic work of UN Human Rights is guided by the OHCHR Management Plan (OMP), which is in line with the Secretary-General’s Strategic Framework 2018-2019. It integrates the mandates given to UN Human Rights by United Nations intergovernmental bodies and engages the High Commissioner’s overarching mandate to promote and protect all human rights for all. The OMP positions the work of UN Human Rights under the following thematic pillars: support for the international human rights mechanisms; mainstreaming human rights within development and peace and security efforts; and advancement of the core human rights principles of non-discrimination, accountability and participation. To maintain relevance in a changing world, UN Human Rights introduced “shifts” under the pillars to strengthen its work to prevent conflict, violence and insecurity; help expand civic space; broaden the global constituency for human rights; and further explore emerging human rights concerns (frontier issues) in the context of climate change, corruption, inequalities, people on the move and digital space and emerging technologies. This new road map is designed in line with the 2030 Agenda for Sustainable Development and has a particular focus on the Agenda’s human rights-based commitment to “Leave No One Behind.” The OMP also shines a human rights “spotlight” on women, persons with disabilities and young people. The OMP is built on a strong results framework with risk management, which was introduced in 2018, as an integral component of programme management at the field level. 64 UN HUMAN RIGHTS REPORT 2019 MONITORING Monitoring the performance of the Office against the targets set by the OMP takes place through the Performance Monitoring System (PMS); a tailor-made online tool that facilitates planning, monitoring and reporting on a common set of office-wide results in line with results-based management (RBM) principles and standards. In 2019, the PMS reported the following performance highlights: • Over 12,149 sessions for users with editing rights; • Over 661 colleagues accessed the system; • Less than two per cent downtime was reported throughout the year; and • Over 95 per cent of user support requests were addressed within two hours. The 2019 Mid-Year Review ensured budgetary discipline, adjustments in programmatic and managerial priorities and close monitoring of OEAPs as more entities across UN Human Rights became involved in their implementation. In some cases, the Mid-Year Review revealed that adjustments to some country or regional programmes were required. This was taken up during the preparation of the 2020 Annual Workplans (AWPs). Furthermore, a substantial programmatic analysis and programmatic discussion at the September PBRB meeting fed into the programmatic guidance for the 2020 AWP process. The monitoring and strengthened programmatic analysis functions are providing an effective feedback loop for strategic decision-making at the PBRB level.