Situation of deprivation of liberty The methodology followed during the visits, to analyse in depth such healthcare services, is the same as that used in the visits made in previous years to other CIEs, explained in paragraph 47 of Annual Report 2012. Same methodology 41. At the visits made, cases of detainees that it had been attempted to expel unsuccessfully were analysed, either holding interviews with the interested parties themselves, or reviewing their clinical records. At the CIE of Madrid, one of these cases had to be investigated during the visit made to it and, although the detainee had already been expelled, his clinical record was examined in which various medical reports were observed. The first of them recorded: “He is returned since he did not fly. He denies any aggression. He is on good state”. A second report, issued by the medical service of the CIE and addressed to the director of the centre, after a new failed attempt of expulsion, records: “Detainee (...) with number (...) returns from the airport stating that he was hit by various officers. Lacerations, erosions, all of them on his left ankle, knuckles and food and another bump on his left cheek are observed”. Subsequently, the detainee was referred to Hospital 12 de Octubre for a check-up. The report sent to said Hospital records: “Patient..., who says he was hit by various police officers to put him in the aircraft in which he should fly to his country the day before yesterday and has a bruise that we verified today. We thus request you to consider making an echography to search for a kidney hematoma”. The relevant action was instituted by the Migrations and Equal Treatment Department of the Ombudsman’s Office was instituted for these facts and the proceeding is currently in progress. Cases of unsuccessful expulsion 42. At the personal interviews held with detainees during the visits, the Lack of leisure or sports material, lack of communication with lawyers, little time for visits most widespread complaints referred to the lack of leisure or sports material; lack of communication with their lawyers; food; the little time they had for visits and the fact that they were not permitted to make physical contact with family relatives, particularly in cases in which children were involved. In respect of the treatment received from officers, most of them had no complaints for physical ill-treatment although they did mention incorrect oral treatment from certain officers. At the CIE of Murcia, one of the general complaints was the difficulty encountered by detainees to file complaints, since they were lacking paper or pen and some of them even mentioned that they were not allowed to deposit their complaints in a box enabled for the purpose and were instead obliged to deliver their complaints to the officer, and the difficulty to access the medical surgery, so that it would be necessary to report more exhaustively the manner in which to access medical consultation, either through the medical practitioner at the initial checkup, or, through the police authorities, in the general information provided to them on arrival at the CIE. 43. In respect of body searches, complaints continued to be received on the matter, such as those of the CIE of Murcia, since certain detainees considered them to be humiliating. In the personal records of the internees of any CIE, a form exists, which is the same for all detainees, both men and women, and in which only the sections related to the officer completing it, in the name of the detainee, the name of the detainee, his record number and the time and date on which it is issued, are completed. The specific Complaints for body searchers 75