Annual Report 2013 of the National Preventive Mechanism healthcare and that arising from the adoption of coercive means and, in general, any others that require medical evaluation. Accordingly, a suggestion has been made for the measures necessary to be adopted as a priority to remedy the insufficiency of medical practitioners on a permanent basis. 94 Suggestion for healthcare services to be present 24 hours 87. Certain CPs, such as that of the CP of Segovia, do not have a The frequency of consultations on demand should be adequate 88. In addition, the frequency of the consultation on demand should A record of requests for healthcare should be enabled 89. As mentioned in paragraph 87 of Annual Report 2012, CPs must Recommendation for language not to hinder healthcare 90. The diversity of nationalities existing at certain CPs means that Action ex officio taken by the Ombudsman on restrictions to access a new treatment for patients with C hepatitis 91. The Security and Justice Department of the Ombudsman’s Office commenced in 2013 an action ex officio against the SGIP, due to the restrictions that were apparently be imposed to access a new treatment for patients with hepatitis C. At the visit made to the CP of Seville with the Ombudsman of Andalusia information was requested on the matter, given the delicate situation of an inmate at the CP who had been prescribed said therapy at the Virgen del Rocío de Seville, despite which he had been waiting for more than one year to be provided with the medicines. The processing of that proceeding continued medical practitioner, DUE or nurse present 24 hours a day. Although an emergency panel is on call it does not ensure immediate assistance when necessary. Accordingly, a suggestion was made for the CP to have medical healthcare in person 24 hours a day, according to paragraph 83 of Annual Report 2012. be adequate. At CP Villabona (Asturias), it is held one day per week in each unit, the advisability of it being available more frequently should be considered, to avoid an excessive request for urgent consultations, which criterion was accepted by the SGIP, which gave the relevant instructions to the CP. enable a record of requests for both urgent and ordinary healthcare and of the data schedules by the healthcare services, to verify that requests for medical assistance are attended. At the CP of Segovia the record of requests for ordinary healthcare was kept using loose forms and there is not record of requests for urgent assistance, as there is not either at CP Villabona (Asturias). At the CP of Segovia, a book of requests for urgent assistance is kept, but this was rejected at CP Villabona (Asturias). Suggestions were made in both cases for the books that they are lacking to be enabled. language may be a problem for correct medical attention to be provided, since it hinders communications between the professional and the inmate. Although another inmate is usually used to act as interpreter, this may affect the privacy of the patient. Accordingly, a recommendation was made to the SGIP for the necessary measures to be adopted for language not to be an obstacle to the fluid communication between the healthcare services and the inmates requesting attention, to ensure that it is correctly provided, without errors due to communication and without having effects on privacy, such as, for example, through interpretation services provided by telephone, in accordance with paragraph 80 of Annual Report 2012.