Poročilo Varuha človekovih pravic Republike Slovenije o izvajanju nalog državnega preventivnega mehanizma za leto 2011 Implementation of the Duties and Powers of the National Preventive Mechanism in 2011 Complaints procedures Pritožbene poti Na oddelkih v PB Begunje so nameščeni nabiralniki za pritožbe. Za praznjenje skrbi diplomirana medicinska sestra. Opozorili pa smo, da bi bilo prav, da bi bilo na nabiralnikih bolj jasno označeno, čemu so namenjeni. Glede na podobo nabiralnika bi posameznik lahko menil, da je ta namenjen oddaji pošte. Glede spolnega nasilja v PB Begunje do zdaj niso imeli veliko pritožb. Občasno je prišlo do verbalnega nadlegovanja, telesnega stika ni bilo. Pred kratkim pa je pacient dal pritožbo, da ga je posilila pacientka. Pacient je poklical policijo, v bolnišnici se je zglasil kriminalist in se z njim pogovoril. Pritožba ni bila realna, šlo je za psihotičnega pacienta. Kljub takšnemu izidu dogodka pa menimo, da bi bilo dobro, da bi za podobne primere imeli izdelano klinično pot, na kar smo bolnišnico opozorili že ob našem obisku. Ker odziva bolnišnice nismo prejeli, ne vemo, ali je upoštevala dana priporočila. To bomo vsekakor preverili ob naslednjem obisku. V PB Ormož smo z zadovoljstvom ugotovili, da so bili na oddelkih nameščeni nabiralniki z napisom »Pritožbe, pohvale in ideje«, ki pacientom omogočajo anonimno podajo pritožb v zvezi z bivanjem v bolnišnici. Drugo V PB Begunje so nam glede verske oskrbe pacientov pojasnili, da do zdaj pri pripadnikih drugih veroizpovedi ni bilo želje po verski oskrbi. Če pa bi kdo takšno željo izrazil, ne bi ovirali prihoda predstavnika njegove veroizpovedi. Ob tem smo pozdravili, da je v lični zloženki o PB Begunje, ki jo pacienti prejmejo ob sprejemu, navedena oseba (oddelčna sestra), na katero se lahko obrne pacient glede duhovne oskrbe. Z zadovoljstvom smo tudi ugotovili, da je PB Ormož upoštevala naša priporočila, ki smo jih dali ob obisku leta 2008. Tako je poskrbljeno, da pokojnik ne leži več v bolniški sobi, ampak je premeščen v za to posebej namenjen prostor, dokler ga ne odpeljejo v mrtvašnico. Prav tako so upoštevali tudi priporočilo, naj odpustnic z zdravljenja ne pošiljajo več v ovojnicah s štampiljko bolnišnice. 42 Državni preventivni mehanizem v Republiki Sloveniji po Opcijskem protokolu h Konvenciji OZN proti mučenju in drugim krutim, nečloveškim ali poniževalnim kaznim ali ravnanju Collection boxes for complaints are installed in the wards at PB Begunje. A registered nurse empties them. We pointed out that the purpose of collection boxes should be more clearly marked. The collection box could easily be confused with a mail box. There were few complaints in PB Begunje regarding sexual violence. Sometimes, there was verbal harassment, but no physical contact. Recently, a male patient complained of having been raped by a female patient. He called the police, and a criminal investigator came to the hospital and talked to him. The complaint was not genuine; the patient was psychotic. Despite this outcome, we believe that a clinical pathway should be prepared for similar cases, which we emphasised already during the visit. As the hospital did not respond, we do not know whether our recommendations have been implemented. This will be certainly monitored on our next visit. In PB Ormož, we observed with satisfaction that collection boxes marked with ‘Complaints, commendations and ideas’ were installed in the wards, which enables patients to file anonymous complaints about the hospital. Other Concerning religious care in PB Begunje, we were told that none of the patients of other religions expressed a wish for religious care. If anyone were to express such a wish, a representative of their religion would not be prevented from coming. We welcomed the fact that a person (ward nurse) is indicated as the contact person regarding religious care in a nice brochure on PB Begunje which patients receive upon admission. We were also satisfied to learn that PB Ormož has implemented our recommendations from the visit in 2008. A deceased patient no longer lies in the hospital room, but is instead transferred to a room intended for this purpose until taken to the morgue. They also observed the recommendation that treatment discharges are no longer sent in envelopes with the hospital stamp. National Preventive Mechanism in the Republic of Slovenia under the Optional Protocol to the UN Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment 43