Child and youth welfare facilities resources. Apart from that, there are individual projects: a third of the facilities in Upper Austria offer active family outreach work, for example, to strengthen and stabilise the family setting and to enable the children and adolescents to stay in the family system in the long term. In Styria, a specified amount of work with parents can be individually provided through the deployment of flexible support since the change in the child and youth welfare system. In Vienna, an intensive form of working with parents can be offset by applying the system of the socio-therapeutic place of residence; this is practiced by several facilities. These projects are to be welcomed, but should however be expanded nationwide. The Laender should follow the example of Burgenland and stipulate mandatory additional staff for working with parents in the shared accommodations. Anchoring working with parents in the facility concepts will not suffice. Family outreach work cannot be accomplished with the existing tight staffing levels in the areas of social work or social pedagogy. Additional human resources for working with parents necessary Working with parents is unthinkable in the shared accommodations operated by the City of Vienna in which one person has to work alone. It will thus be necessary to introduce a second person to the work roster in Vienna as is the standard in socio-pedagogical facilities throughout Austria. Children could be returned to their families faster and the number of out-of-home cases would be thus reduced. Working with parents impossible with oneperson shifts XX  Additional resources must be made available for working with parents in the shared accommodations. XX  Increased numbers of children returning to their own homes through concentrated outreach work with the families saves cost in the long term. XX  Working with families by applying an outreach and activating approach must be used more. 2.3.7 Placement in acute crisis Crisis placements serve as an emergency measure when there is an acute risk to a child’s well-being in the family. The placement is designed to provide protection and safety for the children on the one hand. On the other hand, the family system and the child should be assessed in order determine whether and with which measures it would be possible to allow the child to return home. This task can no longer be accomplished when crisis facilities are overcrowded. An important aspect of crisis work is thus lost. Crisis accommodation is more than protection in dangerous situations In Vienna, the crisis centres have been continuously overcrowded and occupied by more than the stipulated eight children per facility for many years. They were also clearly overcrowded throughout most of 2019. In some cases, even Once again overcrowding in Vienna crisis centres in 2019 78