65 A woman was unhappy with the local authority’s decision to limit her telephone contact with her son, who had been placed in care. They were only allowed to speak twice a week. The local authority’s decision could be appealed to the Social Tribunal, and the woman had received guidance on appeal with the decision. According to the guidance, she had four weeks to appeal the decision, but she had failed to do so. The Ombudsman wrote to the woman that he was unable to consider her complaint as she had failed to use her option to appeal the local authority’s decision to the Social Tribunal. The Ombudsman cannot consider complaints about matters which can be appealed to another administrative authority until this authority has made a decision. This implies that any appeal options must have been used – otherwise the Ombudsman cannot consider the complaint. The Ombudsman received an e-mail from a woman which she had also sent to, among others, the council and management of a local authority. In her e-mail, the woman wrote that in her opinion the local authority did not provide adequate help and support to families with special needs children. The Ombudsman wrote to the woman that he would take no action as he regarded her e-mail as having been sent to him solely for his information. The Ombudsman receives many e-mails sent to him solely for his information, including e-mails copied to him. In general, he takes no action in response to e-mails sent for his information.