4.3 Mission in Kosovo In 2019, the DSPS continued to provide strategic, capacity-building, advisory, monitoring, and technical support to its partners from the KP and other public safety institutions. The Mission implemented activities consisting of specialized and advanced training courses, conferences, seminars, workshops, and roundtables, focusing on building the capacities of the KP and other public safety institutions to prevent and counter various forms of transnational threats. Such activities encompassed organized crime, cybercrime, terrorism and violent extremism and radicalization, THB, domestic violence, as well as enhancement of community policing and community safety infrastructure. The DSPS also continued to contribute to the drafting of new strategies, and in reviewing several existing ones, to enhance the overall security sector. The DSPS utilizes its field presence in Mission’s regional offices (Gjilan/Gnjilane, Mitrovicë/ Mitrovica North, Mitrovicë/Mitrovica South, Pejë/Peć and Prishtinë/Priština) to monitor the human rights compliance of the KP, with a focus on hate crimes. In its activities related to the advancement of community rights, the Mission’s Department of Human Rights and Communities also co-operates with the police and contributed to the report with several activities. Activities Related to General Police Development and Reform Police Monitoring and Confidence-Building From 27 February to 20 March, the Mission supported the KP in facilitating three workshops on the “Confidence and Satisfaction Programme” for 102 officers from investigation department and regional investigation squads. The workshops familiarized investigators with the content of the programme, and particularly with their roles and responsibilities, and methodology used by their colleagues to enable them to deal with issues affecting public trust in policing. Officers learned about the principles of the programme, as well as the use of victim packs and awareness-raising material, produced by the Mission and delivered to the police in 2017. From 4 March to 15 May, in co-operation with the KP, the Mission organized five regional workshops on introducing the “Guide on Implementing and Monitoring Public Confidence and Satisfaction Programme”. In total, 172 police officers from different levels of management staff across all departments and regions were introduced to the Guide, which had been developed with Mission support in 2018. Discussions focused on the key drivers for improving confidence in policing, including the public’s engagement with the police, fair treatment, effectiveness in dealing with crime, alleviating local anti-social behaviour, and tackling local problems. Furthermore, examples of embracing the 56 quality of the service and victims’ care into the culture of the KP as key to driving change and improving performance were also developed during workshops. Police Development and Reform On 12 February, the Mission handed over 250 chairs and 100 classroom desks to the KAPS with the aim of supporting the institution in coping with the highest number of students since its establishment. As result, KAPS now has the capacity to host some 800 participants from the public safety agencies expected to enter the institution in the months to come. Besides the ongoing advanced and specialized training courses for police officers and a bachelors’ degree on security science studies, KAPS accommodated the largest police generation, consisting of 431 police cadets and 17 new investigators from the police inspectorate. In addition, 120 new students from the correctional service were soon to begin their training. From 17 to 19 April, the Mission organized a data-matching workshop with the aim of supporting the Ministry of Internal Affairs (MoIA) in realizing the Unified Statistical Reporting System (USRS). For this purpose, the Mission gathered 14 representatives of the KP, Police Inspectorate of Kosovo (PIK), Kosovo Agency on Forensics (KAF), Agency for Emergency Management (AEM), KAPS, Civil Registration Agency, and the MoIA departments for asylum, citizenship and migration, reintegration, and public safety, to discuss the collection and harmonization of statistical data provided by respective institutions and their integration into the USRS. During the workshop, participants exchanged views on potential methods for feeding into the system, as well as