investigation. Basing on the gathered materials the Office of the Prosecutor General or the Ministry of Justice upon related matters were urged immediately, the efficient investigation of raised issues keeping them under control was recommended and other relevant measures were carried out. Basing on the received responses, each urged person was given official written reply. At the same time the staff members of law-enforcement bodies permitted shortcomings during the preliminary investigation and inquiry process, as well as the staff members of the Penitentiary Service and other state bodies permitted shortcomings in their work were punished. Alongside, the appeals of detainees on medical examination and treatment that could be solved on the spot were brought to the attention of the chief physician of the Medical-Sanitary Unit, the Ministry of Justice and the Head Medical Department were urged with regard the other appeals and all those were solved. The received persons expressed no dissatisfaction with the treatment by institutions staff, several issues on detention conditions raised by them, the appeals regarding the overcrowding in cells, improvement of conditions, hot-cold water supply, bettering sanitarian infrastructure, meetings and other issues were investigated on the spot, several were solved instantly, the other were solved after urging to the Ministry of Justice and the Penitentiary Service. This institution was recommended decreasing the number of persons committed internal discipline violation and against whom the reproach measure as placing to penal isolator was chosen and preferring educational conversations within the frames of legislation. Positive changes were achieved in this direction; as a result the number of persons placed to penal isolator for violating the internal discipline was decreased to minimum. In all cases the arrested persons were explained their rights, the demands of relevant legislation, legal advice was given to each of them upon the raised matters, the appeals to the Commissioner were received. At the end of the visit, the administrations of the investigation isolator was given relevant recommendations on improving of detention conditions, the medical service and documentation basing on the national and international standards, the Law of the Republic of Azerbaijan on “Ensuring the rights and freedoms of persons detained in the detention places” and Internal Disciplinary Rules in Investigation Isolators, legal awareness measures targeted at the service staff were conducted. The scheduled and ad-hoc visits were held by the NPG members in Investigation Isolator No.2 basing on the OPCAT requirements. The aim of the visits was investigation of received appeals, also detention conditions 34