Facts and figures Investigations of public administration In 2012, 15,649 persons contacted the AOB with a concern. This means that on average the AOB receives around 63 complaints each 63 complaints per day working day. In 60% of all complaints that referred to concrete actions or omissions by public authorities (7,048 cases), the AOB initiated investigations. Another 4,700 complaints fell into the AOB’s area of competence; however, there were insufficient indications of maladministration. 3,900 complaints were outside the AOB’s mandate; nevertheless, the AOB provides support in these cases as well. It provides information and offers advice about further advisory and/or counselling services. Key Figures 2012 2011 11,748 12,331 7,048 7,287 Federal administration 4,529 4,665 Regional/municipal administration 2,519 2,622 4,700 5,044 3,901 3,908 15,649 16,239 Complaints regarding administration Investigative proceedings Handled without investigative proceedings Complaints outside AOB mandate TOTAL number of handled complaints The AOB’s area of competence covers all public administration, i.e. all authorities, administrative bodies, agencies and departments whose duty it is to implement federal law. The AOB carried out a total of 4,529 investigations of federal administration 4,529 investigative proceedings in matters involving federal administration. As was the case in previous years, the majority of complaints related to the sector of social affairs. More than one quarter of all of the initiated investigations was in respect of this area for which Ombudsman Most of complaints in the sector of social affairs Peter Kostelka is competent. Errors in the assessment of entitlement to care and nursing allowances, problems with the granting of pensions, sick pay, childcare allowances or unemployment benefits are existential questions for many people and require a quick clarification of 13