When dealing with complaints, the AOB always endeavours to resolve them promptly. On average, the AOB informs the parties involved within 44 days whether maladministration was determined. The average investigation duration was reduced by five days compared to the previous year. In 2012, a total of around 9,300 investigations were completed; maladministration was found in 16% of the cases. Despite the challenges that the reorganisation of the AOB created for its employees, there was an increase of 10% in the number of completed investigations compared to the previous year. The present report provides detailed information about the events and concrete results of the AOB’s work that have been summarised here. It should be emphasised that the AOB has been delighted to under- Preventive monitoring and control as a development process take its new competences. Despite the time-consuming organisational changes, it has not neglected its already existing competences, but has even improved its performance. Nevertheless, six months after undertaking its new competences and creating completely new networks, it has by no means attained a status that is satisfactory for all the parties involved. If the AOB employees, its Commissions and the members of the Human Rights Advisory Council view the results thus far as an incentive and the previous cooperation as a good beginning, its development towards becoming the “Human Rights House of the Republic of Austria” will make rapid progress. 7