Public Order Management On 4 June, the Office organized a seminar on democratic principles and procedures for public order management in Armenia. It focused on street patrolling and policing of public events. Some 30 middle to high-ranking police officers, civil society members and international community representatives participated in the seminar. An international expert engaged the group in an exercise which reviewed police activities caught on video during the management of public protests. An evaluation of the police’s actions was discussed and recommendations for improvements were made. Following the seminar, on 6 and 7 June, the Office organized a practical training course for new members of the Police Patrol Regiment. The course covered various approaches to communication, proportionality in the use of force, negotiation technics, police accountability, detaining procedures. Since 2009, the Office has been actively involved in assisting the Police in improving their Public Order Management capacity. In 2013, the Office considered it to be an appropriate time to analyse changes and identify good practices and lessons learned. Therefore, on 4-15 November, an international police expert from the UK, contracted by the Office, started analysing the development of public order management policy, training and practices of the Armenian Police between 2009-2013. The expert held interviews with key leaders and experts from the Armenian Police, as well as with representatives of international donors, civil society, mass media and NGOs. The research built upon an OSCE baseline needs assessment completed in 2009. The expert’s study also included recommendations for further improvements in the field of Public Order Management. Police-Media Relations On 1-7 December, the Office supported a study trip to Ukraine for four representatives of the Armenian Police Public Relations and Information Department and two representatives of the National Center for Legal Researches NGO. The purpose of the trip was to facilitate the exchange of experience between the officers responsible for information and mass communication in the Ukrainian MoI and the Armenian Police and to involve the NGO community in these discussions. The parties shared their experiences in producing crimerelated, informative TV programmes, facilitating open and transparent dialogue with mass media and strengthening public trust in law-enforcement structures. Police and Gender Issues In order to support gender mainstreaming in the RA Police, the Office, in collaboration with the Serbian Ministry of Interior, the OSCE Mission to Serbia, and the TNTD/SMPU, organized a study visit to Belgrade on 26-30 August. The Armenian delegation was comprised of the representatives from the Human Resources, Domestic Violence and Police Reform Departments of the RA Police, and the Head of the Vayots Dzor Province Police Department. The aim of the trip was to familiarize the Armenian delegation with the practices of promoting the inclusion of women in Serbia’s police service, primarily through enrolment in police education and training institutions. Police Education During the period April to June, the Office organized a series of extensive courses for the staff and faculty of the Police Educational Complex. The training programme was designed by an expert from the UK. Courses focused on the theory and contemporary approaches in police education and training. Principles; the application of evaluation; learning cycles; safe learning environment; as well as communication skills and effective feedback were 121