communication policies; and tools and mechanisms for better engagement with citizens and media. This aspect of the visit complemented the joint effort of the Mission’s LED and RoLHRD with Serbia’s Prosecution Office. The LED has been supporting the MoI to improve its communication with the media; police co-operation with the prosecution during criminal investigations; crisis management; as well as visual identity and media presence of the police. Police Training and Education While building on progress made in training reforms, the Mission assisted in the creation of a centrally managed, cost-efficient and modern police training system. The focus was on specialised police training, with a goal of making the system more efficient. The Mission’s support to improve the Ministry of Interior’s e-learning capabilities had further contributed to this aim. Between 13 November 2012 and 10 January 2013, the MoI, with the support of the Mission, launched the first online English language course for 60 selected mid-level managers from different organizational units of the Ministry. The training content was jointly developed and delivered by a language school and the Ministry’s language teachers who were previously trained to use the online platform Moodle with the support of the Mission. The six-week online language course provided instruction in all aspects of English including listening, speaking, reading, writing and grammar. The course content was at the intermediate level and focused on conducting presentations, negotiations and meetings in English, and included police and public administration vocabulary. To ensure sustainability of training efforts this initiative included coaching of the selected English language teaching staff from the MoI in developing and delivering language courses on the Moodle platform. This course ensured smooth transition from traditional to on-line language learning in the Ministry. Such an approach was expected to lead to the wider exposure of Ministry personnel to English language training and thus ensure sustainability. This e-learning platform was the first initiative in the police service that allowed officers to access online professional development courses. It allowed participants to overcome geographical and economic circumstances that could limit participation in professional development initiatives. Accordingly, this activity constituted a significant achievement by the MoI to modernize the police training and education system in Serbia. On 22 January, the Mission and the MoI organized a presentation for 40 senior managers to promote the benefits of online professional development courses for police officers. During the event, the European Police College (CEPOL) presented the external evaluation of quality and efficiency of two pilot e-courses delivered in the Ministry in 2012. The presentation was part of joint efforts by the Mission and the Ministry to enhance Serbian police training system and improve its capacities. The e-learning platform allowed police officers from across Serbia to take part in online training courses and improve their theoretical knowledge, as well as practical skills in everyday policing. In the period from 2-5 July, the Mission supported the Directorate for Police Education in organizing the campaign for promoting on-line learning in the MoI. During the reporting period joint teams visited Police Districts’ Headquarters in Sombor, Kraljevo, Nis and Belgrade and presented the benefits of the e-learning platform, previously developed with the support of the Mission. These initiatives were organized with the aim to raise awareness and ensure wider acceptance of online training as an efficient and accessible form of training, which contributes to further supporting professionalism and democratic policing in Serbia. Following the promotion campaign, the selected police districts were going to be involved in designing, developing and implementing e-learning courses. 83