Diagram 6. Appropriate conditions for making complaints. There are conditions No conditions 34,70% 48,20% 17,10% I cannot say In some cases, IAB TDF prisoners do not avail of their right to make complaints because of strong counteraction on the part of members of staff of these institutions. Example: From the interviews with detainees: “There is no opportunity to write a complaint. If they see a pen in the cell, they just take it away immediately and tear the complaint apart. This is why we do not even try to write anything. If someone happens to have a good attorney, he would write a complaint for his client”.33 “We are not given a chance to write any statements or complaints. Here it is uncommon to complaint”.34 “We have a pen that we hide in our cell”.35 “I know I have this right, but it is useless to ask for a pen and paper – they will never give those anyway”.36 Yet, the observers noted that prisoners’ complaints are dealt with properly in the Panfilov District and the Tokmok city IAB TDFs. С. RIGHT TO CONTACT WITH THE OUTSIDE WORLD Contact with the outside world is a fundamental guarantee of preventing violations of human rights, especially such violations as torture and cruel treatment. Detained or imprisoned persons shall be allowed to communicate with their family, attorneys, doctors, and judges without undue delay. If a prisoner is a foreign national, he shall be allowed to communicate with consular representatives of the State to which they belong. One of key guarantees of preventing torture and cruel and inhuman treatment is respect for rights of any person deprived of his liberty in any form to contact with the outside world. International law contains absolute prohibition against incommunicado detention of persons deprived of liberty in any form. Prolonged incommunicado detention may facilitate the perpetration of torture and can in itself constitute a form of cruel, inhuman or degrading treatment.37 This section sets out monitoring findings related to the observance of key rights enshrined by the international standard for assuring the contact with the outside world:  Right to correspondence,  Right to receive visits,  Right to receive parcels and care packages,  Right to watch television programs and films, hear wireless transmissions, and read periodicals. It must be noted that the right to telephone conversations as one of the components of the right to contact with the outside world is provided for by the international standards, but has not been incorporated into the incountry legislation and has not been exercised in practice. 33 35 36 34 37 Monitoring Report No. 1/6-7/З/1.2. Monitoring Report No. 1/6-7/З/1.1. Monitoring Report No. 1/6-7/З/1.1. Monitoring Report No. 8/6/З/1.1. UN Commission on Human Rights. Resolution No. 1997/38 (par. 20). 25