POLICE-RELATED ACTIVITIES OF FIELD OPERATIONS SOUTH-EASTERN EUROPE methodologies, to be created and used during a pilot project in Ferizaj/Uroševac. The terms of reference for the working group were also approved during the event. As part of this pilot project in Ferizaj/Uroševac to enhance the capacities and capabilities of officers when dealing with victims of crime, on 31 May, the Mission concluded the facilitation of four two-day workshops on building confidence and satisfaction in policing. The workshops were attended by 122 officers from all units working in the Ferizaj/Uroševac Police Station, and included all ranks and proportional representation from both women and men of the Kosovo Albanian and Kosovo Serb communities. The officers learned about the key drivers to both confidence and satisfaction, as well as how they should practically treat victims of crime when initially reporting and following up on investigations. On 14 June, the Mission facilitated a workshop where 30 KP regional directors and heads of departments were provided with details and functions of the confidence and satisfaction action plan. In particular, the activity equipped these senior police officers with an understanding of the approach being taken by their colleagues in Ferizaj/Uroševac. The senior police officers acknowledged the importance of the programme and expressed their desire for it to be delivered to the whole organization at the earliest possible opportunity. On 16 November, within its programme on confidence and satisfaction in policing, the Mission conducted a session on methodology in field research for around 50 college students in Ferizaj/Uroševac. The students were briefed on the structure and aim of the confidence and satisfaction in policing programme, as well as the methodology used to collect data from local stakeholders. On 13 December, the Mission conducted a one-day workshop in Prishtinë/Priština for managers of the KP. The workshop aimed to showcase the findings of the surveys undertaken in the municipalities of Ferizaj/Uroševac and Gjilan/Gnjilane during the previous six months. The discussion focused on victims’ and residents’ levels of satisfaction and confidence in the police, and covered different aspects related to community policing and Kosovo’s community safety architecture. Police Development and Reform within Security Sector Reform The Mission continued to successfully co-operate with the Ministry of Internal Affairs (MoIA), KAPS and the Faculty for Public Safety. During this period, the Mission extended its support to the KAPS by initiating a feasibility study with a view to introduce a post-graduate programme in the future. In close collaboration with the European Union (EU) Office in Kosovo and the German Government, the Mission assessed the capabilities of the KAPS and KP to introduce a Master programme in security and public safety, which is expected to enable them to further develop a modern, professional and skilled public safety sector in line with internationally recognized standards for quality assurance. Throughout 2016, the Mission organized a number of activities aimed at improving the capacity of the KP to manage its human resources. However, the KP continues to require support in improving its capacities in areas including accountability mechanisms related to procurement, the linkage of performance appraisals to promotion prospects, current procedures on early retirement and infrastructure related to the training and recertification of officers in the use of firearms. In 2016, with the assistance of the Mission, the KP reviewed its training and human resources strategies and concluded that it is achieving its planned targets in accordance with the respective action plans. From 1 to 3 March, the Mission and the OSCE Mission to Montenegro co-ordinated an activity in Danilovgrad, which resulted in a signed co-operation agreement between the KAPS and the police academy of Montenegro. Through this agreement, senior representatives from the academies, police services and Ministries of Interior established a co-operation between the academies to support their strategic objectives in training, studying, research and development, and public relations. The agreement contributes to the development and co-ordination of education on three levels: vocational, professional and higher education; and covers an exchange of the academic, student, training and educational programmes. This co-operation is also expected to result in the development of common research projects, the organization of joint academic and scientific activities and other educational and pedagogical matters of common interests. Aiming to contribute to the academic and professional development of students in the bachelor programme, on 10 March, the Mission handed over 300 books to the KAPS. This international literature on security sciences was identified through the KAPS competency based curricula for the bachelor’s degree in security and public safety, and covers various topics related to criminalistics, emergency planning, community policing, management skills, and other relevant education areas. This donation was part of the overall project funded by the German Government, which primarily assisted the KAPS in identifying international practices in postacademic education, as well as strengthening the networking efforts of the KP and the KAPS with other international institutions to exchange experiences and best practices. The Mission additionally supported the KAPS in facilitating a four-day workshop to review the annual implementation 55