Inmates in the Chełm prison had the right to the longest telephone calls. Starting from 17 March 2020,
the limit of telephone calls was extended from 8 to 10 minutes, and from 11 April 2020 to 15 minutes226.
Some prisoners reported that, as in the case of walks, the time limit could be slightly extended,
depending on the number of inmates willing to use the telephone.
In the remand prison in Wrocław, the daily time limit of telephone calls at was 5 minutes and
remained unchanged227. However, the inmates received free-of-charge telephone cards from the director
of the establishment, and codes to make free-of-charge telephone calls. They were provided by Dialtech,
the telephone service provider for the facility. In the prison in Krzywaniec, 250 telephone cards were
distributed by the correction officers among prisoners who were in the most difficult financial
situation228.
Another form of prisoners’ contact with their families during the prohibition of the visits was
the Skype communicator, the access to which was increased. In some establishments, additional
computers were made available for this purpose229. However, this form of communication was not
widely used. Prisoners, particularly older ones, stated that neither themselves nor their families were
interested in using online communicators, and used mostly telephone calls.
In the Sztum prison, there were three computers with access to Skype. The number was small,
given the fact that the prison can accommodate over 1000 prisoners. Considering the daily time limit,
the connections lasted only 3.5 hours per day. As reported by the inmates, the waiting time for a
connection was from 1 to 2 weeks230.
Prisoners from other establishments reported that they used Skype calls and the waiting time for
such a call usually did not exceed a few days231. Depending on the establishment, the permissible
duration of the connection ranged from 10 to 30 minutes232.
226
See: Report on the NMPT visit to the prison in Chełm (KMP.571.14.2020).
227
See: Report on the NMPT visit to the remand prison in Wrocław (KMP.571/11/2020).
See: Report on the NMPT visit to the remand prison in Wrocław (KMP.571.11.2020) and the prison in
Krzywaniec (KMP.571.13.2020).
228
See: Reports on the NMPT visits to the remand prisons in Kraków (KMP.571.9.2020), Wrocław
(KMP.571.11.2020) and Międzyrzecz (KMP.571.16.2020) and the prison in Bydgoszcz-Fordon
(KMP.571.24.2020).
229
230
See: Report on the NMPT visit to the prison in Sztum (KMP. 571.10.2020).
See: Reports on the NMPT visits to the remand prison in Międzyrzecz (KMP.571.16.2020), the prison in
Barczewo (KMP.571.22.2020) and the remand prison in Białystok (KMP.571.17.2020).
232
See: Reports on the NMPT visits to the remand prison in Kraków (KMP.571.9.2020), and the prisons in Sztum
(KMP.571.10.2020), Chełm (KMP.571.14.2020), Czerwony Bór (KMP.571.25.2020), Głogów
(KMP.571.23.2020) and Krzywaniec (KMP.571.13.2020).
231
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