8
ANNUAL REPORT 2016
5,000 cases we see a year are a very small part of the real life. The millions of
cases which the public administration processes and which we do not see are
the major reality.
To the extent that we are able, we therefore always come forward when the authorities ask. And we are pleased to note that the authorities actually do ask. A
couple of hours of well-prepared dialogue can prevent far more problems than
we would ever be able to take care of in our investigations. For the benefit of
those citizens who are at the centre of all this.
During my own time as ombudsman ‒ now a little over five years ‒ we have
been working on prioritising cooperation higher still. With the authorities and
with other interested parties. This was also a feature in 2016.
The rights of children were one area in which there continued to be an ever
closer cooperation. Not just between the actors in the so-called Children’s Ombudsman Cooperation ‒ the National Council for Children, Children’s Welfare
and the Ombudsman’s Children’s Division ‒ but also between the Children’s
Ombudsman Cooperation and other interested parties. In September, for example, the Children’s Ombudsman Cooperation hosted a large dialogue meeting with 60 representatives from children’s organisations in order to discuss
children’s rights. We will be doing that again in 2017.
In the field of monitoring, 2016 meant a further strengthening of the cooperation with DIGNITY ‒ Danish Institute Against Torture, and the Danish
Institute for Human Rights. We carry out 50-60 monitoring visits a year to
institutions for the most vulnerable members of society, and the two organisations contribute with medical and human rights expertise at the very highest
level. They have knowledge that we do not have. Together, we held a large
meeting with the civil organisations where we shared our experiences and took
on board new ideas for themes for our monitoring activities. This meeting will
also be repeated.
2016 became the year when we truly began the project of developing an ‘Information for Authorities’ website module – a module in which we will provide information, in an easy to use and concentrated form, for authorities on the rules
in administrative law areas of practical importance. This project, too, should be
viewed in the spirit of cooperation ‒ as a tool from the Ombudsman for authorities with the aim of preventing errors. We expect to launch the ‘Information
for Authorities’ website module in the second half of 2017.