CONSOLIDATED REPORT 57 The Nelson Mandela rules provide for the right of every inmate to contact director of the institution or authorized employee during weekdays with applications and complaints. During inspections, detainees should be given the opportunity to file complaints or appeals to prison inspectors in the absence of staff. Every inmate should be able to appeal to central government authorities, judicial authorities or other competent bodies with applications or complaints that should be sent via established channels without censorship3. "All interviewed detainees said that their complaints do not reach the addressee. They write letters to various authorities, but do not even get receipts. It becomes obvious that detainees are restricted in their right to appeal for protection. It might be that some of the applications are 3. The Nelson Mandela Rules, Rule 36 para.1, 2, 3. sent after review censorship, but none of the detainees received any response, or they were not acquainted with responses"- (Almaty) In other institutions, there are no violations of this right