Section 4. Findings Figure 39: Has anyone here helped you keep in touch with your family/friends? 4.83 Two-thirds (66%) of respondents said that they could use a phone daily if they had credit.20 There was a significant difference between STCs and YOIs, with 92% of children in STCs telling us that they could use the phone every day, compared with only 61% in YOIs. The variation between establishments ranged from 97% at Oakhill to 33% at Feltham.21 Figure 40: Are you able to use a phone every day (if you have credit)? 4.84 20 21 48 Overall, only 37% of children said that it was very or quite easy for their families and friends to visit. Less than one-third (32%) of children who had been in local authority care said that it was easy for their family and friends to visit, which was significantly lower than the 43% of children reporting this who had not been in local authority care. To be able to ring someone from the centre or institution, a child would need to have the phone numbers of their families/friends added to their PIN and also have enough credit to pay for the call. Of the YOIs, only Parc, Cookham Wood and the Keppel unit had in-cell phones. All STC had phones in cells. Children in Custody 2018–19