By regional distribution, the largest number of cases was again based on petitions received from Tallinn and Tartu. With regard to counties the picture is also the same as in the previous year. Among counties, Ida-Viru County still holds the first place, with one third of its proceedings being related to the activities of Viru Prison. The proportion of cases opened based on petitions in Estonian remained on the same level in comparison to the previous year, making up 85.8% of the total number of cases opened. The number of cases opened based on petitions in Russian has decreased, making up 10.2% of the number of cases in the reporting year. The number of petitions received by e-mail was 1290 in 2012, which is 63% of the total number of petitions received. PART II The distribution of proceedings by areas of law has been rather similar over the years. The largest number of proceedings, i.e. 17% of the total number of cases opened, still relate to criminal enforcement procedure and imprisonment law. A significant increase has occurred in proceedings relating to civil court procedure law and financial law. PART III Most cases were still opened based on petitions by prisoners to resolve issues relating to criminal enforcement procedure and imprisonment law falling within the area of government of the Ministry of Justice. In the majority of these cases (79%), no substantive supervision proceedings were initiated. PART I STATISTICS OF PROCEEDINGS The number of inspection visits in 2012 was smaller than in 2011. During the reporting year, 44 inspection visits were carried out, of them 33 to supervise closed institutions, 14 to open institutions, and 6 to administrative authorities. In 2012, 179 individuals came to a reception in the Office of the Chancellor of Justice. Questions raised during the receptions most frequently concerned issues relating to civil court procedure, pre-trial criminal procedure and social welfare law. or government agencies or institutions 49