CONSOLIDATED REPORT
fruit, they could not afford to
buy something from clothes.
There are general issues
with providing patients with
clothes and shoes in the
hospital.
The conditions in this
medical institution such as
collapsing buildings, toilets
in the form of cesspits inside
the compartment, absence
of water, lack of books,
sports equipment, necessary
clothing
and
footwear,
overcrowding with patients
are cruel and degrading
treatment themselves.
SPE REM “Mental Health
Center” (hereinafter is
referred to as MHC), Almaty,
Kablukova neglected, 117а
Patients are not provided
with the necessary hygienic
accessories, namely toilet
paper, soap for personal
use, toothpaste and brushes,
women are not provided with
sanitary pads, women are
provided with strips made
of sheets instead of sanitary
pads.
In the wards, patients
are
practically
deprived
of the right to privacy,
given the overcrowding of
departments.
133
The
right
to
work
according to the law is
very poorly implemented
(according to the staff there is
no possibility). Psychological
care for patients is not
widespread. Such patients
require individual and group
psychological counseling and
training. According to the
head sister staffing foresees
2 psychologists. One is
supposed to work in the
dispensary in the city, one in
the hospital (the psychologist
does not conduct classes
according to the head nurse).
Patients complained that
they did not have access to
the phone, and their personal
cell phones were seized at
the time of hospitalization. If
necessary, patients have the
opportunity to contact their
relatives by phone, but in the
presence of staff. The same
situation has remained since
2016.
There are no complaint
channels available in practice,
patients do not have access
to paper and pen according
to security measures, existing
mailboxes for complaints
are regularly checked by
the
administration,
but
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