Annual Report 2012: Spain’s National Preventive Mechanism ral separation of inmates. The installation of cameras has also been requested in the area intended for the temporary separation and the space between such area and the communal areas at the CIE of Algeciras and in the room where inmates are identified at the CIE of Madrid. In spite of the instructions sent by the Directorate General of the Police, it has been noticed that some officers do not show their identity badge Duty to inform and record in writing the fact that access to the information on international protection had been guaranteed Night access to the lavatories must be guaranteed Complaints have been received on phone calls from the outside and their cost 72 63. In spite of the Directorate General of the Police having informed this Insti­ tution that instructions had been sent regarding the lack of identification of offic­ ers referred to in paragraph 88 of the 2011 Annual Report, it has been noticed again, during the visits to the CIEs, that some officers continued without showing their identity badge. A special mention should be made to the CIE in Algeciras where, with the exception of a female head of service who was present at the time of conducting the visit, none of the officers had their badges on, which was im­ mediately notified to the director of such center. 64. This Institution had requested to make sure that the brochures on interna­ tional protection prepared in several languages by the Office of Refuge and Asy­ lum (abbreviated as OAR in Spanish) were effectively distributed, as established in paragraphs 275 of the 2010 Annual Report and 90 of the 2011 Annual Report, as well as recording in writing that the possibility of the inmate to apply for asy­ lum or refuge had been offered, and to include said circumstances in the inmate’s record. During the visits to the CIE in Valencia and Madrid this shortcoming was detected and, specifically in Madrid, three inmates asked the members of the visit team to send this application for them. After these visits, the Directorate General of the Police reported it would consider drafting a protocol at each CIE in order to inform and leave a written record of the fact that access to the infor­ mation on international protection had been guaranteed. 65. During the visits carried out to the CIEs in Madrid and Valencia, complaints were received from inmates on the fact that night access to lavatories was not permanent, as it should be according to the criteria established in paragraphs 268 of the 2010 Annual Report and 96 of the 2011 Annual Report. During the visit to the CIE in Valencia it was verified in the early morning that plastic bottles, where inmates had urinated during the night, had been left in the rooms and in the lavatories. The Directorate General of the Police has reported that it has reiterated to all officers, by an order in writing, read and signed by all, that officers must pay attention and attend to any requests from inmates during the night. As regards the CIE of Madrid, such governing body has reported that, after the visit, all the necessary reforms had been carried out and that now all rooms had a hand basin and toilet bowl inside. 66. A complaint has also been received from inmates of the CIEs in Madrid and Algeciras, as regards phone calls from the outside and, at the CIE in Valencia, the cost of the card to be able to make such calls. At the first of these centers the Om­ budsman Institution was able to verify that, during the established times, the telephone in the control room was off the hook, and the Directorate General of THE OMBUDSMAN OF SPAIN