Medium-term Deprivation of Liberty the Police declared it was working to set up a switchboard. At the CIE in Algeci­ ras no calls were allowed from the outside, and the Directorate General of the Police reported in this regard that a specific and personal service would be addi­ tionally needed, both for safety and to receive calls. As regards the CIE of Valen­ cia, inmates complained that, except the phone cards provided by family or friends, they had to buy them from the kitchen staff, which entailed an “extra charge”, as they said, for these cards and, besides, if they didn’t have the exact amount, they were told they had no change, which in some cases resulted in their paying a lot more for these cards. The Directorate General of the Police has re­ ported that there is no record of the charge of commissions and that the supply of such cards would be solved with the arrival of the social workers included in the future regulation of the CIEs. 67. As regards the lack of recreational material referred to in paragraphs 271 of the 2010 Annual Report and 103 of the 2011 Annual Report, the Directorate Gen­ eral of the Police has informed that the inmates themselves are the ones who sometimes spoil the material provided to them and that, given the lack of a budg­ et for this concept, they depend on the material donated by NGOs, companies or even officers themselves. This shortage has been the subject of complaints from inmates of the CIEs in Algeciras and Valencia; specifically from the latter, regard­ ing the lack of sports material, such as balls for play in the courtyard. Notwith­ standing the reply sent by the Directorate General of the Police, during the visits undertaken to the CIEs in Tarifa (2010), Santa Cruz de Tenerife (2011) and Barce­ lona (2012), the Ombudsman Institution was able to verify that these centers had adequate material, and no inappropriate use thereof was referred to by the per­ sons in charge of the centers. There is no budget 68. In relation to other shortcomings identified at the visited centers, such as the lack of a washer and dryer, or of shower screens at the CIE in Valencia, the re­ placement of impaired mattresses at the CIE in Madrid or to partially cover the courtyards in Algeciras and Valencia, the Directorate General of the Police has adduced the lack of budget to carry out the necessary works or acquisitions. However, in the case of the courtyard at the women’s area of the CIE in Algeciras, given the general disrepair thereof, the Directorate General of the Police has re­ ported that it would proceed to adequately repair it. In a similar vein, in the spe­ cific case of the visitation room at the CIE in Valencia, it has been reformed after the visit of this Institution. It now has a parlor/independent room and another two separated by a partition, which offer more privacy while ensuring safety. In spite of the lack of a 69. The Directorate General of the Police has reported that in November 2012 it started the construction to repair the drainage collection systems located in the semibasement of the CIE in Valencia, in order to remove the bad smells which affected the office area, as was referred to in paragraphs 254 of the 2010 Annual Report and 105 of the 2011 Annual Report. At the CIE in Valencia, THE OMBUDSMAN OF SPAIN for recreational material budget to carry out construction, the visitation room at the CIE in Valencia has been reformed and the courtyard at the women’s area of the CIE in Algeciras has been repaired construction have started to remedy the shortcomings pointed out in 2010 and 2011 73