Annual Report 2012: Spain’s National Preventive Mechanism Manufacturing workshop Photograph 24 at the Araba/Alava prison Inmates’ telephone communications must be facilitated, and their privacy must be guaranteed The Prison Orientation and Legal Aid Service has been suspended in Andalusia Training for prison staff has to be broadened 102 122. In respect to the means available to inmates to facilitate their telephone communications, at the Araba/Alava prison it was noted that some telephones in the modules did not have elements to ensure the privacy of an inmate mak­ ing a phone call, which should be corrected, in line with what was pointed out in paragraph 150 of the 2011 Annual Report. Said paragraph mentioned this same deficiency in respect to the Alcala de Guadaira prison (Seville). In the course of the follow-up inspection made in 2012, it was noted that partitions had been installed in order to preserve the privacy of telephone conversations. Moreover, at the women’s prison of Barcelona inmates stated that there existed a problem of compatibility between the Spanish telephone company Telefonica and the telephone companies of the Dominican Republic and Nigeria, which was confirmed by the Director. Due to said incompatibility, the inmates from these countries were unable to communicate with their families with the pris­ on’s telephones. This Institution has addressed the Department of Justice of the Government of Catalonia expressing the need to resolve this situation as soon as possible. 123. During the inspection visit to the Alcala de Guadaira prison (Seville), in­ formation was provided regarding suspension in Andalusia of the Prison Orien­ tation and Legal Aid Service (abbreviated as SOAJP in Spanish), which existed pursuant to a three party agreement between the Ministry of the Interior, the Department of Justice of the Government of Andalusia and the Andalusian Council of Bar Associations (Consejo Andaluz de Colegios de Abogados), matter which is currently being investigated by the Security and Justice Department of the Ombudsman Institution. 124. In reference to prison staff, it is necessary to highlight the need to extend their training to the different areas that could affect their work, and in general regarding the guarantees for the protection of human rights in carrying out their functions. Likewise, it is recommended that all personnel receive training in baTHE OMBUDSMAN OF SPAIN