Report on the Performance of Activities of the National Preventive Mechanism for 2017 and made any complaints-filing system completely pointless. We expect such a practice to end after, according to the available information, county courts executing judges were warned against not respecting the deadlines, during a joint meeting. By acting on prisoners’ complaints, we have noticed that telephone numbers of non-family members were not registered in the phone registry of the allowed numbers, even though such a practice is not based on the Execution of Prison Sentence Act (EPSA). The guideline issued to all penal institutions by the COPSPD, in line with our recommendation, stating that permission to make phone calls covers both family and Prisoners still complain about the time it takes to handle complaints filed against decisions made by the head of prison. In several cases, it was after the period of placement to special supervision department that the executing judge decided on a complaint against the placement decision. non-family members and that the fact that a prisoner has family members does not preclude the possibility for a non-family member to be included in the list, should have positive effects on exercising the right to maintain contact with the outside world. 1.1.2. NPM activities in the prison system In 2017, we visited County Prisons in Bjelovar, Dubrovnik, Gospić, Karlovac, Osijek, Zadar and Zagreb, as well as Glina and Lepoglava State Prisons, without prior MJ/COPSPD Penal institutions announcement. All NPM visits were regular, except the one to the Osijek County Prison, made to establish to what 101 degree the warnings and recommendations issued after the previous visit had been implemented. Independent experts took part in four visits, representatives of the Office of the Ombudswoman for Persons with Disabilities participated in two of them and representatives of the Office of the 7 13 Warnings 31 Recommendations Ombudswoman for Gender Equality and of the Ombudswoman for Children were involved in one visit. In order to promote prevention of torture and other acts of cruel, inhuman, or degrading treatment or punishment, the reports prepared after the visits included 20 warnings and 132 recommendations. The evaluation of their implementation will be made after all the feedback has been received and control visits have been carried out. Accommodation conditions Although, according to the records of the COPSPD, the occupancy rate in the prison system as of 31 December 2017 stood at 82.69%, accommodation conditions have still not been aligned with the standards. On that day, seven high security penal institutions accommodated more persons compared to the legally defined capacities. This was especially true of the Osijek County Prison, with 159% occupancy rate. 9